Help Center

Please use the below form.You can also email us at fcustomerservice@163.com.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Contact Us About us

Shopping Information

What products do you sell?

How do I place an order?

How can I check my order status?

Do you ship internationally?

How long does shipping take?

Can I cancel or change my order?

Payment Information

What payment methods do you accept?

Is my payment information secure?

When will my payment be charged?

Why was my payment declined?

What if I receive a damaged or incorrect item?

Order & Returns

What is your return policy?

How do I request a return?

Do I need to pay for return shipping?

When will I receive my refund?